There is a 4-8 week production time for Warmachine products, if your order hasn't shipped within 8 weeks please contact our support team here. Preorder products will not be dispatched until the preorder date highlighted in the product information. Or

There is a 4-8 week production time for Warmachine products, if your order hasn&apos;t shipped within 8 weeks please contact our support team <a href="https://steamforged-games.gorgias.help/en-US/contact">here</a>. Preorder products will not be dispatched until the preorder date highlighted in the product information. Orders that contain preorder products and non preorder products will not ship until the preorder date.

My Order Hasn't Shipped Yet

If you have any problems with your order, please contact our support team here. If your ticket is regarding damaged/missing products please provide the following information in your ticket. 1) What the item is (including the model name/number). 2) Wh

If you have any problems with your order, please contact our support team <a href="https://steamforged-games.gorgias.help/en-US/contact">here</a>. If your ticket is regarding damaged/missing products please provide the following information in your ticket.1) What the item is (including the model name/number)2) Where you bought the item3) What the defect is4) The address/phone number needed to receive the replacement5) If your product is manufactured in the USA or EU (This is usually located at the end of the small text just to the side of our SFG logo)6) Please include clear images of the defective/damaged miniatures and in the case of missing items, please provide a clear image of the box where possible. Thanks very much.&#xA0;

I Received My Order But There Is A Problem.

"I'm unable to obtain the subscriber annual code.". Please provide in a ticket your Warmachine user email as well as which operating system you are using and we will arrange a new code to be sent. "I'm unable to load the app.". Please try and reinsta

&quot;I&apos;m unable to obtain the subscriber annual code.&quot;Please provide in a <a href="https://steamforged-games.gorgias.help/en-US/contact">ticket&#xA0;</a>your Warmachine user email as well as which operating system you are using and we will arrange a new code to be sent. &quot;I&apos;m unable to load the app.&quot;Please try and reinstall the app and make sure its up to date. If you still have problems after these steps, please contact our <a href="https://steamforged-games.gorgias.help/en-US/contact">support team</a> for help.

My Query Is Related To The Warmachine App.

If your query is not listed please contact our support team and our team will be happy to help.

If your query is not listed please contact our <a href="http://1)%20What%20the%20item%20is%20(including%20the%20model%20name/number)%202)%20Where%20you%20bought%20the%20item%203)%20What%20the%20defect%20is%204)%20The%20address/phone%20number%20needed%20to%20receive%20the%20replacement%205)%20If%20your%20product%20is%20manufactured%20in%20the%20USA%20or%20EU%20(This%20is%20usually%20located%20at%20the%20end%20of%20the%20small%20text%20just%20to%20the%20side%20of%20our%20SFG%20logo)%206)%20Please%20include%20clear%20images%20of%20the%20defective/damaged%20miniatures%20and%20in%20the%20case%20of%20missing%20items,%20please%20provide%20a%20clear%20image%20of%20the%20box%20where%20possible.">support team</a> and our team will be happy to help.

My Query Is Regarding Something Else.

If you are contacting us about a damaged/incomplete product, please provide the following information in your ticket.

1) What the item is (including the model name/number)
2) Where you bought the item
3) What the defect is
4) Your address
5) Clear images of the product