Information about products and ordering from our steamforged.com website.
We are currently experiencing higher than-usual delivery costs which means we have had to remove some shipping destinations from our offering and increase costs to others. Our customers are our lifeblood, and we would not increase delivery costs unle
We accept Visa, MasterCard, American Express, Discover, JCB, Diners Club, Apple Pay, Google Pay and ShopPay. We do an authorization and capture when the order is placed for all product types including late pledges, pre orders and available items.
There are a couple of options that are potentially available where you can check the status of your order. 1) Check your Steamforged Games Account or 2) Try our self service feature.
We are so sorry to hear your order was received incomplete or damaged! Please contact us, providing your order number and the name of the missing/damaged item so we can assist you with remedying this issue as soon as possible.
All order confirmation emails are automatically generated once your order has successfully been received in our system. In most cases, confirmation emails are not received due to a slight typo in an email address.
We do our best to process and ship orders as soon as possible, so while we would love to, regrettably we cannot always honour these changes or cancellations. Requests for address changes or order cancellations should be submitted as soon as possible
If your coupon code isn't working, it's possible that it's invalid, didn't meet the minimum order requirement, or another coupon code is already applied to your order. You are only able to use one coupon code per transaction.
Promotions are not valid for cash or cash equivalent. Promotions cannot be applied to previous purchases nor combined with any other offers or discounts including price matching with any other retailer.