We are currently experiencing a lot of tickets at the moment.  

Please use the Contact Us form to create a ticket and we will get back to you as soon as possible.  

Typical wait time is 2-3 working days.  We're sorry for any inconvenience.

If you are contacting us about a damaged/incomplete product, please provide the following information in your ticket.

1) What the item is (including the model name/number)
2) Where you bought the item
3) What the defect is
4) Your address
5) Clear images of the product

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Steamforged Customer Support

<p><i data-stringify-type="italic" style="box-sizing: inherit; color: rgb(29, 28, 29); font-family: Slack-Lato, Slack-Fractions, appleLogo, sans-serif; font-size: 15px; font-variant-ligatures: common-ligatures; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(248, 248, 248); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Contact our customer support team with photos of the damaged component and your shipping address. Replacement components will begin sending out after shipping of pledges have finished.</i>&#xA0;</p>

Contact our customer support team with photos of the damaged component and your shipping address. Replacement components will begin sending out after shipping of pledges have finished.

I've received my pledge but there is a damaged component

Kickstarter & Gamefound Updates

Changes to delivery options and costs

What payment methods are accepted for online purchases?

How can I check the status of my order?

My order is incomplete/damaged

I haven't received my order confirmation email, what should I do?

Address changes & cancellations

My coupon code isn't working

General Promotion Rules

Steamforged.com

My Gamefound status has changed to 'Shipped' but I've not received anything

Can you give me my MHW tracking number?

I've only received part of my MHW pledge.

What is Gamefound?

Elden Ring: The Board Game updates

Resident Evil updates

I've received my pledge but there is a damaged componentUpdated 2 years ago